Refund &Cancellation Policy

This Refund & Cancellation Policy applies to paid subscriptions and charges for Nanexi RFP Intelligence unless different terms have been agreed in writing with your organization.

It should be read together with the Terms of Service and Privacy Policy.

Nanexi may provide a free plan with limited usage, features, or allowances.

Because no subscription fee is charged for the free plan, there is generally no payment to refund.

Nanexi may change free-plan features, limits, or availability as the service evolves.

Paid Nanexi plans may be billed on a recurring basis according to the billing interval shown when you subscribe.

The applicable plan price, usage allowances, features, taxes, and billing interval are displayed as part of the subscription process.

By starting a paid subscription, you authorize the applicable payment provider to process charges associated with that subscription.

Unless otherwise stated at purchase, paid subscriptions may renew automatically at the end of each applicable billing period.

The payment method associated with the subscription may be charged for the next billing period unless the subscription is cancelled before renewal.

You are responsible for cancelling a subscription before renewal if you do not want the next billing period to begin.

You may cancel an eligible subscription using available billing controls within Nanexi or by contacting us where those controls are unavailable.

Cancellation generally prevents the subscription from renewing for another billing period.

Unless otherwise required by law or explicitly stated, cancelling a subscription does not automatically produce a refund for the current billing period.

Paid features may remain available until the end of the current paid billing period, after which the account may move to the applicable free plan or otherwise lose access to paid functionality.

Except where required by applicable law, payments for completed subscription charges are generally non-refundable.

However, Nanexi may review refund requests in circumstances such as:

• An identifiable duplicate subscription charge.
• An incorrect amount charged because of a verified billing error.
• A charge processed after a cancellation that should already have taken effect.
• A technical billing failure that resulted in an unintended duplicate payment.
• Other exceptional circumstances where Nanexi determines that a refund is appropriate.
• Situations where applicable consumer or payment law requires a refund.

Approval of one refund does not create an obligation to provide refunds in unrelated future situations.

Unless required by law or expressly approved by Nanexi, unused time, unused RFP allowances, unused AI-generation allowances, or unused subscription features are not redeemable for cash and do not automatically create a refund entitlement.

If you cancel during a billing period, access may continue until that paid period ends.

If you upgrade to a higher paid plan, additional charges may apply according to the billing terms presented during the upgrade process.

Depending on the billing system, an upgrade may take effect immediately or at another specified point in the billing cycle.

Any prorated amount, credit, or immediate charge will be determined by the billing configuration and information shown during the plan change.

A downgrade may take effect immediately or at the end of the current billing period depending on the subscription flow available at the time.

Once a downgrade becomes effective, lower limits may apply to projects, AI generations, users, storage, or other features.

You are responsible for reviewing plan limits before downgrading.

If a subscription payment fails, Nanexi or its payment provider may retry the payment where supported.

Failed or overdue payment may result in restricted access, suspension of paid features, cancellation of the paid subscription, or movement to a free plan.

Restoring a paid subscription may require successful payment of outstanding amounts or creation of a new subscription.

If you believe you were charged more than once for the same subscription period or charged an incorrect amount, contact us as soon as reasonably possible.

Please provide enough information for us to identify the relevant payment, such as the account email, transaction reference, payment date, and amount.

Do not send complete card details, banking passwords, one-time passwords, or other sensitive payment credentials by email.

If you believe a Nanexi charge is incorrect, we encourage you to contact us before initiating a payment dispute so we can review the issue.

Fraudulent or abusive payment disputes may result in suspension or restriction of the associated account where permitted.

Nothing in this section limits rights available to you under applicable law or payment-network rules.

Subscription prices may be exclusive or inclusive of taxes depending on the pricing information shown during purchase and applicable tax requirements.

Where taxes are required, they may be added to the amount charged or otherwise reflected in the transaction.

Tax-related refunds are subject to applicable law and the treatment of the underlying subscription payment.

Closing or deleting an account does not automatically create a right to a refund for an existing paid billing period.

If Nanexi terminates a paid subscription because of a material violation of the Terms of Service, refunds may not be available except where required by law.

If Nanexi permanently discontinues a paid service before the end of a prepaid period, we may provide an appropriate credit or refund where required or reasonable under the circumstances.

If a refund is approved, it will normally be returned through the original payment method or another method permitted by the applicable payment provider.

Refund processing time can vary depending on the payment provider, bank, card network, payment method, country, and other factors outside Nanexi's direct control.

An approved refund may therefore take additional time to appear in your account after Nanexi initiates it.

To request review of a billing issue, cancellation problem, duplicate charge, or potential refund, contact:

Include your account email, transaction or subscription reference where available, payment date, amount, and a short explanation of the issue.

Nanexi may update this Refund & Cancellation Policy from time to time to reflect changes in billing systems, plans, payment providers, legal requirements, or service operations.

When this policy is updated, the "Last updated" date may be revised.